kenmore elite refrigerator model 795 recall
Sears will not because they know that LG knows there is a defect in the compressor. LG KNOWN by another nameKENMORE ELITE. stop producing cold. The Kenmore/LG brand will no longer be a product used in ours, any family members or any friends households ANYTIME SOON! Within 2 years, one of the bottom drawers was cracked. Service center in Philippines was awful. (4 The defect CODE shows on the Refrigerator and Freezer Display. They advised me that this is a known issue and it is the compressor. We were left with over $300 worth of spoiled food that we were never compensated for, even though the extended warranty claims to cover lost food. Purchased a Kenmore Elite two door with a lower freezer unit. Do not by any Kenmore appliances as they are cheap junk now. I contacted our local news agency as this is just ridiculous worst product ever and worst customer service ever. 4/28/20. He had nothing on his truck. Can't get service call from Sears until July 8th. I then called Sears. I called and was told they couldnt get to me till next week and I would have to pay 99 dollars just for them coming out. At the same time start looking for a new fridge. The food heated up and I have thrown everything out as it could be dangerous to consume. The company is willing to cover the part, but the labor over $400 is absurd; especially with the lost of food due to spoilage and the defrosting ice leaking on my hardwood floor into my basement ceiling. Where is the circuit board? It is now July 2018 and the refrigerator has gone out again! Visitors to www.recalls.gov can also access other important safety notices and sign up for email announcements on new recalls and consumer news. Have to wait until the 19th for another tech to come out to "diagnose"issue and of course he will have no parts so that means more part orders and waiting for the next available appointment. The food heated up and I have thrown everything out as it could be dangerous to consume. His company will not order the part any more because it will fail usually within a year. It replaced a "cheap" fridge that was still working 10 years after we bought it. Had to buy another Refrigerator. Compressor went. Since last visit no longer dispensed ice or water and makes loud noisethese last 3 are all new since last tech visit. I resolve (with irritation) my own problem. Sears will not fix it , they can not get parts from China. Purchased in 2018. Purchased an LG made Kenmore elite in Feb 2017 and it lasted until May 27th of 2022. Entirely unbelievable! when this happens the food thaws and then refreezes over and over again until the unit finall failes. ). But just want to let everyone know what a defective product this is. I just discover the ice maker also shorted out and burnt. The best way to find parts for Kenmore / Sears refrigerator model 795.74023411 (79574023411, 795 74023411) is by clicking one of the diagrams below. Purchased 3 year extended warranty also. All of the food in the freezer has thawed out and there is no cooling going on. 6 months after buying the Kenmore elite the compressor went out. We contacted sears and was told that our warranty had expired. It may be the condenser, which should be covered. We have called Sears several times to get an earlier appointment, which they assured us was a possibility and were met with nothing but frustration. I am now in the process of purchasing a new refrigerator! So, I asked for a number for Kenmore and the number took me right back to Sears service. Repairman called into LG to get circuit board ordered and the LG tech refused to help him. I bought a Kenmore French door on Black Friday 2016 and put in use on Sept/2017 ( because my house was being built during that time). Technician says it is the compressor and 3 other parts. compressor/sealed system has failed. I was better off purchasing a real appliance from Lowe's after the first year this gave me problems. The is the first time that we have ever experienced a situation like this with a Sears product! Same story here. Tech replaced compressor to no avail. As far as we know the compressor has a 10 year warranty and they should be replacing it for free because Im not paying them since the unit wasnt cheap and after trashing so much food!! Would take 2 weeks and parts would be shipped to my home. No repairman I have contacted will touch it. It had stopped cooling. I purchased my frig Feb. 2015. I asked person if he knew difference between Warranty and Recall. now take that same 1000 lbs and put it in a car. We purchased May of 2016 3 years and 1 month later compressor dies. Would be happy to join a class action lawsuit as I have decided to go out and purchase a new refrigerator. I called an appliance repair man on August 17th and he diagnosed the refrigerator was not cooling due to compressor. Let me know if a lawsuit if being filed. What a rip off, these foreign products are to the American Consumer. Obviously, we had to spend another $2400 for a new LG as the Kenmore is now a "permanent fixture" in the garage.Thank goodness I bought a Protection Agreement, so the major frustration is that this situation has gone on for almost 6 months. Rrrfgghh, so I found a Kenmore customer support email, and sent them an email letting them know that they are falsely advertising and that they sold me a "fake feature" and they are not honoring what they sold me etc and are still lying to consumers. I then called into LG trying to explain what is going on and the woman hung up on me. Compressor number TCA38151706? My refrigerator was produced in November 2018, purchased in 2019 and the compressor stopped working June 20, 2022. Good grief. If you are thinking of buying a new fridge, beware of these models for sure. We purchased a Kenmore Elite Refrigerator model #795.73157.610 right after we bought it. Step 4: Clean the Compressor. They obviously know the problems, yet lie to their customers. $600 worth of fresh/frozen food; Sears sent repair tech out today, charged $109; he admitted he knew it would be compressor, but would not have one for 2 -3 weeks "if we are lucky". Labor should also be covered for a faulty part. We are retired and just dont have that much to waste on them. Lost a lot of food. 2017 kenmore elite model # 795.73165.610 refrigerator purchased new with extended home warranty 11/29/17- 11/29/22. Ive lost food and now I do not have a refrigerator due to the financial burden this has put on me. Five months ago, the evaporator, drier and ice maker assemblies were replaced as it was not cooling. This 10 day wait was supposed to be and "expedited" appointment. The first is model# 596.72003016. Last year (5/18) we had to replace the compressor and condenser. Purchased a Kenmore Elite in December 2018. I, therefore, called a local appliance repair company and paid $1309.56 for a new compressor. I bought an Kenmore fridge from Sears January 2017 and by July 2019 I need a new fridge. Model 795.73133.410. In talking with the tech who came in 2017, he said that the Kenmore Elite refrigerators have had many issues with the compressors failing and that Kenmore and LG are aware of it! Is this model part of lawsuit? And they were even more money to fix with no answer as to how long it would be till they were able to work on it. It took them two weeks to diagnose and send parts to install new condenser and compressor, and then they failed to show up for my appointment and gave me a new appointment 10 days later!! He said the compressor is completely shot, and it's not worth it to replace the compressor. The Grab-N-Go fridge comes in white or black for $2,000, or in stainless steel for an . com It makes icebut Ice is melting and ruined the Auger motor. Called 3 different numbers as one person referred me to the next and the next and the next with no help at all (1wasted hour). Compressor went out in under 2 years. In the past 2 years, we have had the refrigerator worked on twice, the oven worked on and the dishwasher! I haven't been able to find my receipt or extended warranty. We went ahead and confirmed that date. Question is how long will it last before it fails again. Sears service said the soonest appointment we could get to "diagnose" the problem was 5 weeks out. Fridge quits cooling and freezing. Every manufacture are the same but how they handle the issues or stand by their products determine customer loyalty. I Called repairman cost me $98 for him to come out and check it. I purchased a Kenmore Elite refrigerator in January 2017 which just over 3 years old. Anyway, I told support tech about class action lawsuit and any fridge with 10 years on the compressor warranty has 5 years labor and parts. We had at least 10 calls between Sears as well as the same amount to LG. Purchased Kenmore Elite refrigerator in 2017. The conclusion we came to he didn't want to change the Compressor. I am not spending another penny on purchasing warranties, or hiring private company technicians to fix this junk. I am totally disgusted with LG and Sears! Ill never buy another Kenmore or LG product. They cannot give you a set time. Tech put his hand on the compressor and said it was way too hot. Bought refrigerator in 20l8 compressor just went out 2022. After that fiasco the Kenmore refrigerator compressor stopped cooling after only 18 months. Wonder why they are going out of business.hmmm. However in less than two years the compressor died on our new expensive Kenmore elite. Never again! My repair guy told me there was a civil lawsuit going on. First a compressor at under 2 years (which by the way took Sears 2 months to obtain a new part!) Is this covered under the recall? I am beyond frustrated that not only was food ruined, but my medications that must be refrigerated at a stable temperature were also ruined. We purchased an LG refrigerator in November, 2018. The Sears techs come out, don't know the issue, and replace almost every part, the part being an "unoriginal" fails again, and again, and they keep charging labor and parts, and coming and repairing the same part. Kenmore Elite Model 795.73157.610 manufactured in 2016 and in house I purchased in 2019. Mini Fridges. This is well over $1000. I purchased a Kenmore Elite French door refrigerator on July 23, 2016 along with a new dishwasher and stove. ft. We purchased a Kenmore Elite Grab-N-Go refrigerator in November 2015. The compressor is supposed to be under warranty for 10 years, but I have heard complaints that there is $150 dollar service fee for the technician to come out and confirm the issue is the compressor. facebook; twitter; Liked Your Experience? Good Lord, people RUN! It is alleged that the compressors fail on the refrigerators within the first ten years of use. Most have 5 or 10-year warranty, but not my model #795.7249.11. We are saving for new appliances, it's like trying to save for an old used car. I bought my Kenmore elite model 795.75043 last November 2018. We though we were buying a Kenmore only to find out it was made by LG. Receive discounts, usage tips, and recall notices. I received the same answer from the Sears repair service. I think they knew exactly what was going on and I am ready to fight for what I think is right. This unit is made by LG. They last about 2 years and are unreliable. Really? If you are a Class Action Lawyer then your job is to gather evidence and build a case of negligence. He then set up an appointment for May 9th. LG is willing to fix it per our repair serviceman but Sears is unwilling to release the serial number so LG can authorize a work order number. I advised that my Wife is Disabled(Stroke) and I have 4 boys ages 11-13 and I have to go to the store before every meal and buy fresh food and throw out whats left. Finally said bad compressor, said that cpu board was not compatible with their "Universal Compressor"and I would have to purchase a new board for the repair. It stopped cooling due to the compressor failing on 12/31/22. Kenmore Elite refrigerator lasts less than one years. Here for almost 3 hours, on his phone for 3/4 of the time. ( on sale with bundle appliances) in July 2018 it quit working.lost all my food. I bought a Kenmore Elite Trio in 2006. You can remove tube and unfreeze and replace and it will freeze back up again. Told by three different repairman at least 1500.00 job and not worth repairing, The equivalent refrigerator costs 3,500. The product stopped cooling on April 9, 2020. Called LG and was given the name of repair company. I could hear motor start but soon no sound. We contacted Sears and were told that we had to call LG. Found out it is made by LG which the repair guy said they don't work on LG hmm wonder why. Repairmen in area declined to work on them (recommended by LG) and now we are waiting on one to travel over 3 hours to our home to replace the compressor, saying that it is the problem. I called back and asked to speak to "higher up" and was transferred 6 times and the last response was, we are Sears, this is a Kenmore issue. Best way to make something use less power is to make it smaller, only problem is the load doesn't change. It was replaced on 10/19/2021 at a cost of $1,055. PurchasedKenmore Elite Model 795.73157.610 on July 2, 2018. This fee was $130. I spoke with the Sears Home Warranty Department, the customer service suggested that I should by the warranty for $49.95/month for technician to come out to diagnosis with no charge ( if I go a head with the repair) but I still have to pay for the repair which is sounds like $400 - $500. I paid 2599 for a defective refrigerator and I am still paying for it in payments :( I had to threw everything away and I honestly don't know what to do as I cant afford another one right now!!!! Now looking at a repair bill of over a 1,000.00. LG model LFX29927ST. The seller bought in 2014 and compressor is still under warranty. Again now March 2020 same issue. Cost 2600.00 new. To repair will be over 1200. You got it, I would have to pay again. Still couldn't figure it out. To the group of investors who bought out Sears, you can stick this brand up your giggy! Compact Refrigerator. Sears wants to charge me over $300 to fix this problem. Last LG product I ever purchase. Sears will said they would not honor replacement cost of compressor because Sears service tech did not repair. Please add us to you class action lawsuit! The compressor is still covered, but they want over $400 to fix it. Kenmore refrigerator class action over compressor defect dismissed. The first two said that serious and Kenmore should just take this one back and replace it with a new one. When you call Sears they just put you on hold. How is this company allowed to stay in business? I am being charged for a replacement compressor. I just had the same issue as Jayme. Have elected to replace frig rather than risk a fix that may not keep me going for a reasonable length of time. I purchased the whole Elite Series of Kenmore appliances in 2014 along with the extended warranties and in December 2018 while cooking Christmas Dinners my oven went completely out so far I have had to fix the stove myself because sears informed me they had no longer anyone in my area to repair it and everyone wants to charge an arm and a leg so I followed a u tube video and narrowed it down to the electronic board and fix it for a little over $500 and now in May 2019 my refrigerator all of a sudden quit working overnight. Bought KENMORE refrigerator bottom drawer ffreezer Nov 2016 and it died two weeks agolast week in Feb 2018. 18 months old, ice maker, and compressor have stopped working.
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